The problem
Cross-department questions interrupted senior engineers constantly. Onboarding was slow because answers lived in Slack, Notion and Jira.
What we shipped
AI agent trained on internal knowledge bases, Slack threads and product documentation. Answers queries, links Jira tickets, and opens handoffs when it does not know.
Outcomes
- 51% faster onboarding for new developers
- 3x faster internal support resolution time
- Cross-department interruptions down 35%