Operations
Business process automation
QwertyBit is a business automation consultancy that turns manual workflows into AI-driven pipelines. We start by mapping the real operation — not the org chart — then automate the most expensive parts with agents, integrations, and human-in-the-loop checkpoints where they matter.
What "business process automation" actually means
Every business has a layer of work that repeats every week: tickets getting routed, documents being summarised, leads being qualified, invoices being matched, contracts being reviewed, reports being drafted. That layer grows with the business — and is the first thing to start breaking as you scale.
QwertyBit maps the real flow — what actually happens, not what's on the org chart — scores every manual step, and automates the ones with the best ratio of impact to effort. Some steps become deterministic automations. Some become AI agents. Some stay human but get a better tool.
Where we typically start
- Sales operations. Lead scoring, follow-up automation, pipeline hygiene. Our sales pipeline automation engagement tripled lead-to-deal conversion.
- Finance and accounts payable. Invoice parsing, PO matching, exception routing. See invoice processing automation — 85% reduction in manual entry for a logistics firm.
- Legal and compliance. NDA lifecycle, contract review, audit trails. Our NDA lifecycle automation engagement centralised tracking and eliminated missed renewals.
- Internal knowledge. Slack-embedded agents that answer routine questions against your wiki and ticketing history, reducing senior-engineer interruptions.
- Delivery pipelines. Automated test-and-release workflows, structured incident response, cost observability.
The QwertyBit method
- Map the operation end-to-end. We use Miro for the canvas and walk the flow with the people who do the work. No org-chart fiction.
- Score opportunities. Every manual step gets an impact / effort / risk score. You get an Opportunity Matrix ranked by payback.
- Pick 2–3 starting points. Founder-to-founder session to agree the shortlist, with risk appetite and compliance constraints explicit.
- Build and deploy iteratively. Two-week cycles in Linear, shipping to production increment by increment.
- Monitor, tune, expand. Every automation is wired to a KPI and reviewed monthly. Agents that stop earning their keep get retrained or retired.
What makes this different
- We build, not just advise. You get running automations, not a 60-page strategy deck.
- Senior operators on the work. The founder personally runs every engagement.
- Transparent cost modelling. Every quote shows the build cost, monthly run cost, and cost of inaction.
- Agent-ready from day one. Every automation is built with hooks so that future AI layers are additive — see AI agent development.
- Human-in-the-loop by default. Automation replaces toil, not oversight.
How to start
Book a business audit — a structured 90-minute conversation where we walk through your operations and identify the top 5 automation candidates before you commit to anything. Or read the full approach to see how a QwertyBit engagement is structured.
Built with
Delivery & automation
Linear
QwertyBit runs every engagement in Linear — and integrates Linear into client workflow automation so roadmap, issues, and releases flow through AI-driven pipelines.
Knowledge base
Notion
QwertyBit builds Notion-native internal knowledge agents and workflow automations — turning a document graveyard into searchable institutional memory with audit trails and ownership.
Process mapping
Miro
QwertyBit uses Miro as the canvas for business analysis and opportunity mapping workshops — the first visible artefact of every business automation engagement.
Services FAQ
What business owners ask before signing
Traditional automation (Zapier, Make, n8n, custom scripts) works when the logic is deterministic — 'if X, then Y'. AI agents handle the fuzzy parts — reading unstructured documents, deciding which rule applies, summarising context for a human, routing an exception. QwertyBit combines both: classical automation for predictable steps, agents for judgement calls, humans in the loop for anything high-risk.
Ready to see where agents can take cost out of your business?
Tell us about the process you want to optimise. Vlad personally reviews every brief and replies within one business day.